We invite you to make an appointment to experience the beauty and serenity of the atelier. We believe that jewelry is not just metal and gemstones but a symbol of our deepest felt emotions. We create our jewelry with great care, and it is our goal to meet and then exceed the expectations of our customers.
You may order online, by phone, or in person. Visits to the atelier are by appointment only.
Shipping & Handling
Free shipping on orders of $500.00 and above; $15.00 on orders under $500.00. Our packages are shipped with Federal Express, standard overnight, insured. Additional insurance charges may apply.
Orders are generally shipped within 10 business days. Custom orders may take 2 to 4 weeks. Special commissions may take longer. We will give you an approximate date of delivery specific to your order. Please advise us of your preferred delivery date if your item is for an event or a gift. We will do our best to accommodate rush deliveries.
All custom orders and special commissions are final. There are no cash refunds or exchange credits on custom work. We allow exchanges on stock items within 10 days of purchase for merchandise credit only. Please call or email us with your return information, and we will give you a return authorization number to write on your package. We cannot accept any returns without a return authorization number. Also, let us know if you would like a new item or jewelry credit in exchange. We advise you to insure your return; we cannot be responsible for lost or misdirected returns.
Appraisal & Certification Services
All diamonds and gemstones sold by Donna Distefano can be certified for authenticity by an independent laboratory. For clients who enjoy the peace of mind that certification provides, Distefano is able to arrange this service through the Gemological Institute of America and the American Gem Trade Association. You are welcome to bring in your personal jewelry for evaluation as well. We can provide you with documentation stating the current retail value of your jewelry wardrobe.